Shipping policy

KIHO Shipping Policy

Thank you for shopping with KIHO! We are committed to providing you with a smooth and efficient shipping experience. Please review the following information regarding our shipping policies.

If you do not receive the item within 30 days from the order date, a refund will be issued.

1. Processing Time:

  • Orders are typically processed within 3-7 business days (in case of international shipping from Korea) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.  
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates:  

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Shipping charges vary depending on the total purchase amount.
  • We offer the following shipping options:
    • Standard Shipping -  Cost: Free - 5 USD, Estimated delivery: 4 - 15 business days

    • Express Shipping -  Cost: Free - 20 USD, Estimated delivery: 3 - 6 business days
     
  • Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.  

4. Customs, Duties, and Taxes:

  • KIHO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).  
  • If you are shipping internationally, please be aware of your countries customs regulations.

5. Shipping to P.O. Boxes or APO/FPO Addresses:

  • We ship to PO boxes and APO/FPO addresses. Delivery times may be longer.

6. Delivery Areas:

  • You can check the delivery area in the country list at checkout.

7. Damaged or Lost Packages:

  • If you received your order damaged, please contact us within 7 days of receiving your package at support@kihocare.com with your order number and a photo of the item’s condition.
  • In the event that a package is lost in transit, please contact us at support@kihocare.com so we can assist you. We will work with the shipping carrier to investigate the issue.

8. Returns and Exchanges:

  • Please refer to our Return Policy for information on returns and exchanges.

9. Contact Us:

  • If you have any questions about our shipping policy, please contact us at:
    • Email: support@kihocare.com

Changes to This Policy:

  • We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  

Date of Last Update : March.13.2025